Delete your Carell account
This page explains how to request deletion of your account and personal data from Carell, the mobile and web app published by Carell Solutions (Google Play package com.appetiser.itrackit, also listed on the App Store). You do not need to be signed in to use it.
1. Before you start
Most Carell accounts are created for you by your employer or project lead, who is the Carell customer and the owner of the project workspace you work in. Deleting your account removes you and your personal details from Carell. It does not delete your employer’s projects, items or records, which belong to them.
If you only want to stop using the app, you can simply uninstall it — your account stays available if you return. Use the process below when you want your account and personal data removed.
2. How to request deletion
Enter the email address your Carell account is registered under. We will send a confirmation email to that address to verify the request is genuinely from you.
Email privacy@carell.com.au from the email address your account is registered under, with the subject line “Delete my Carell account”.
3. What happens next
- Verification. We confirm the request came from the account holder by replying to the registered email address. We may ask for one further detail to confirm identity if needed.
- Deletion. Once verified, we delete your account and the personal data listed below within 30 days.
- Confirmation. We email you when deletion is complete. Access to the app ends when your account is deleted.
4. What is deleted
| Data | What we do |
|---|---|
| Account and profile (name, email, phone number, profile photo, sign-in credentials) | Deleted |
| Device and notification identifiers linked to your login | Deleted |
| App preferences and settings | Deleted |
| Copies in system backups | Purged automatically within 35 days of deletion |
5. What is retained, and why
| Data | Retention | Reason |
|---|---|---|
| Project, item and tracking records in your employer’s workspace (for example scans, photos and sign-offs recorded as part of the work) | Retained by the customer; your name is de-identified from them where possible | These records belong to the Carell customer and form the audit and handover history of their projects |
| Audit logs and activity history | Up to 7 years, de-identified where possible | Audit, handover, warranty and dispute resolution |
| Billing and transaction records (if you were a paying customer) | 7 years | Tax and financial record-keeping obligations |
Full details are in our Data Retention Policy and Privacy Policy. We may retain data for longer where required by law or to establish, exercise or defend a legal claim.
6. Deleting some data without closing your account
If you want specific personal data removed (for example a phone number or profile photo) but wish to keep using Carell, say so in the form above or in your email and we will action that instead of a full deletion.
7. Contact
Questions about this process: privacy@carell.com.au.