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Privacy Policy (Effective 2025)

Carell Solutions Pty Ltd is committed to protecting your privacy and ensuring the secure handling of your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

To learn more about your privacy rights, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

1. What Personal Information We Collect

We only collect essential personal information required for account creation and access:

  • Full Name

  • Email Address

  • Business name

  • ABN

  • Business Address

We do not collect sensitive information unless legally required and with your consent.

2. Purpose of Collection

We collect your personal information for the following limited purposes:

  • To register and authenticate user accounts

  • To secure platform access

  • To provide customer support

Your data is not used for marketing or profiling activities.

3. Third-Party Disclosure

Carell Solutions does not sell, rent, or share your personal information with any external third parties for advertising or commercial purposes.

However, your information may be shared under strict confidentiality with our contracted software development team located in Australia.
This is solely for:

  • Maintaining and improving platform functionality

  • Providing technical support and secure development services

All contractors operate under binding confidentiality agreements and must comply with the Privacy Act 1988 (Cth) and this Privacy Policy.

We may also disclose personal information:

  • Where required or authorised by law

  • With your explicit written consent

4. How We Collect Information

We collect personal information through:

  • User sign-up forms on our website and mobile app

  • Direct communication (e.g., email, support messages)

  • Essential session cookies for login and security purposes

We do not collect personal data from third-party sources.

5. Security and Data Storage

Your personal data is stored securely using:

  • AWS Sydney Encrypted servers

  • Secure access controls

  • Ongoing system monitoring and audits

Data no longer required is either securely destroyed or permanently de-identified, unless legally retained (e.g., for a minimum of 7 years).

6. Data Breach Response Plan

In the event of a data breach involving your personal information, we will act quickly and in accordance with the Notifiable Data Breaches (NDB) scheme under Australian law.

If a breach is likely to cause serious harm, we will:

  • Immediately secure the data and contain the breach

  • Assess the nature and extent of the breach

  • Notify affected individuals as soon as practical

  • Provide guidance to affected individuals

  • Implement preventative measures

7. Access and Correction

You can request access to your personal data or ask us to correct it by contacting [email protected]. We may request identification to protect your privacy.

There is no fee to make a request, although we may charge a small administrative fee for providing physical copies.

8. Keeping Your Information Accurate

We rely on you to help keep your personal information accurate. Please contact us if your details change or if you believe the information we hold is incorrect.

9. Policy Changes

We may update this Privacy Policy periodically to reflect changes in legal obligations or business practices. The latest version is always available at [www.carell.com.au].

10. Contact Us

For any questions or concerns about your privacy or this policy, please contact:

Privacy Officer
Carell Solutions Pty Ltd
✉️ [email protected]

We are committed to resolving all privacy-related matters transparently and professionally.